Our Shipping Policy!

Shipping & Order Info/Order Availability

All orders are subject to product availability. If an item is out of stock, we’ll contact you by email or phone to offer these options: Wait for restock, choose a similar item, get store credit, Cancel your order. Please make sure your contact info is current so we can reach you if needed.

We are not responsible for delays due to incorrect info or declined payments.

Pick-Up & Shipping Options

Choose In-Store Pick-Up, Curbside Pick-Up, or Canada Post Shipping at checkout.

All packages ship discreetly from:

📍 30 Betts Ave, Yorkton, SK S3N 1L9

📞 1-306-782-7982

Order Processing Time

We aim to ship within 3 business days (Mon–Fri, excluding holidays).

We do not ship on weekends or holidays.

Store Hours:

🕙 Mon–Fri: 10 AM – 6 PM

🕓 Sat: 10 AM – 4 PM

Closed Sundays & Stat Holidays

Summer Hours (July–Aug): Closed Mondays & Sundays

Estimated Shipping Times

(Canada Post estimates — subject to change)

🇨🇦 Within Canada:

Priority: Next Day Xpresspost: 1–2 Days Regular Parcel: 2–9 Days

🇺🇸 USA:

Priority: 1 Day Xpresspost: 2–3 DaysOthers: 4–8 Days

🌍 International:

Air: 6–10 Days Surface: 1–3 Months

For full shipping details, visit Canada Post.

Shipping Costs

Shipping is calculated at checkout based on weight, size, and destination.

Remote or oversized parcels may have extra charges. These rates come directly from Canada Post.

Returned or undeliverable parcels may incur reshipping fees.

International Orders

Duties, taxes, and customs fees are the responsibility of the customer. We do not mark packages as “gifts.” Items are declared accurately by law.

Tracking

If available for your chosen shipping method, a tracking number will be emailed once your order ships.

Damaged Items

Contact us right away if your order arrives damaged:

📧 customerservice@underthecovers.ca

📞 1-306-782-7982 or Toll-Free: 1-866-585-7982

Please keep the original packaging for claim processing.