Our Shipping Policy!
Spill the Q’s, We’ve Got the A’s!
Shipping & Order Info/Order Availability
All orders are subject to product availability. If an item is out of stock, we’ll contact you by email or phone to offer these options: Wait for restock, choose a similar item, get store credit, Cancel your order. Please make sure your contact info is current so we can reach you if needed.
We are not responsible for delays due to incorrect info or declined payments.
Pick-Up & Shipping Options
Choose In-Store Pick-Up, Curbside Pick-Up, or Canada Post Shipping at checkout.
All packages ship discreetly from:
📍 30 Betts Ave, Yorkton, SK S3N 1L9
📞 1-306-782-7982
Order Processing Time
We aim to ship within 3 business days (Mon–Fri, excluding holidays).
We do not ship on weekends or holidays.
Store Hours:
🕙 Mon–Fri: 10 AM – 6 PM
🕓 Sat: 10 AM – 4 PM
Closed Sundays & Stat Holidays
Summer Hours (July–Aug): Closed Mondays & Sundays
Estimated Shipping Times
(Canada Post estimates — subject to change)
🇨🇦 Within Canada:
Priority: Next Day Xpresspost: 1–2 Days Regular Parcel: 2–9 Days
🇺🇸 USA:
Priority: 1 Day Xpresspost: 2–3 DaysOthers: 4–8 Days
🌍 International:
Air: 6–10 Days Surface: 1–3 Months
For full shipping details, visit Canada Post.
Shipping Costs
Shipping is calculated at checkout based on weight, size, and destination.
Remote or oversized parcels may have extra charges. These rates come directly from Canada Post.
Returned or undeliverable parcels may incur reshipping fees.
International Orders
Duties, taxes, and customs fees are the responsibility of the customer. We do not mark packages as “gifts.” Items are declared accurately by law.
Tracking
If available for your chosen shipping method, a tracking number will be emailed once your order ships.
Damaged Items
Contact us right away if your order arrives damaged:
📧 customerservice@underthecovers.ca
📞 1-306-782-7982 or Toll-Free: 1-866-585-7982
Please keep the original packaging for claim processing.
Love It or Let’s Chat No Regrets, Just Guidelines
Pssst... We’re here if it doesn't work out!
Return & Exchange Policy🔒 All Sales Final On:Adult productsClearance/Red-tagged itemsUnderwear (men’s + women’s), shapewear, and swim bottomsBra/fashion accessoriesLingerie sets with unattached underwear
No returns or refunds on these items.
🔄
Exchanges (Limited Items Only)
We offer select exchanges within 14 business days of purchase/shipping on eligible items.
Items must be:
Unused, unworn, unwashedIn original packaging with tagsFree from odors, stains, pet hair, etc.
We reserve the right to refuse items not in new condition.
Store credit may be issued if an exact replacement isn’t available.
📦 Shipping for exchanges is free within Canada. International customers may be charged.
⚠️ Defective Items
We inspect and battery-test all items before shipping, but if something arrives defective:
Contact us within 14 days of receiptKeep original packagingCall:
1-866-585-7982
or email:
customerservice@underthecovers.ca
We may exchange the item at no cost. Defects caused by misuse or courier damage are not covered.
🛠️
Warranty Coverage
We offer 1-year warranty (on select brands with $250+ retail value):
✅ We-Vibe
✅ Womanizer
✅ Lelo
✅ Fun Factory
🔹 Must register item at time of purchase
🔹 Covers manufacturer defects only
🔹 No coverage for remotes, chargers, or batteries (per brand policies)
Check brand-specific warranties here:
📍 Send Exchanges To:
Under The Covers
30 Betts Ave, Yorkton, SK, S3N 1L9
📞 306-782-7982